Our Service Commitment

Types of Requests & Services	Standards
Written Enquiries	Acknowledge within 2 working days, and if follow-up is required, reply within 5 working days from date of enquiry
Feedback & Complaints	Acknowledge within 2 working days, and if investigation is required, address within 21 working days from date of complaint/feedback.
Request for Refund	Refund within 7 days from date of request
Request for transfer OR withdrawal	Reply within 7 working days from date of request
Student Leave Application	Reply within 3 working days from date of application
Examination Results	Release within 3 months from date of examination
Appeal of Examination results	Release within 4 weeks from date of appeal
New STP application	Register with ICA within 3 working days upon acceptance of offer of admission by applicant and completion of ICA requirements