Our Service Commitment

Types of Requests & Services Standards
Written Enquiries Acknowledge within 2 working days, and if follow-up is required, reply within 5 working days from date of enquiry
Feedback & Complaints Acknowledge within 2 working days, and if investigation is required, address within 21 working days from date of complaint/feedback.
Request for Refund Refund within 7 days from date of request
Request for transfer OR withdrawal Reply within 7 working days from date of request
Student Leave Application Reply within 3 working days from date of application
Examination Results Release within 3 months from date of examination
Appeal of Examination results Release within 4 weeks from date of appeal
New STP application Register with ICA within 3 working days upon acceptance of offer of admission by applicant and completion of ICA requirements

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